FAQs.

What do I need to bring?

Water, hat, suitable clothing for exercise including non-marking shoes (most trainers are suitable). We ask students to bring their own racquets but can provide one if needed.

We suggest labelling all personal items including clothing, water bottles and racquets with a name so if it is left behind, we can easily return to to the owner. If items are not labelled, we take no responsibly for returning the item to their owner.

Where are you located?

The address of all our locations can be found here.

How do I book a class in my account?

Once we have set up an account name for you in the system we will email you a link to the booking page. From here you can set up an account password and book your classes either week to week or a block. Instructions can be found here.

Need assistance? Send us a message here.

What happens if the class is canceled due to weather?

If a class is canceled due to weather (including rain, wind, heat, air quality) we will contact you via email at least 30mins prior to the start of the class. You will receive a credit in your account to use for an additional class. If you do not receive a message, the class is going ahead.

Don’t forget we always have our indoor Tennis Play which is on rain, hail or shine.

What happens if I need to cancel a class?

You can reschedule your booking via your online account as well as the link in the confirmation or reminder email you received when you booked your class. It is your responsibly to book in for a make up class. Make up classes & credits must be used during the term they were issued.

If the class has already passed and you can’t reschedule your booking, contact us via email or text message for assistance.

What if I need to cancel multiple classes due to an injury, illness or other personal reason?

We understand this happen so, a refund or credit can be issued for the remainder of the classes missed as long as the coach is given prior warning (as much as possible due to circumstance) about the cancellation. This will be determined at our discretion.

Can I cancel a private session?

Yes as long as you provide 24 hours notice. A credit will be issued which can be used for a future booking. If you do not provide 24 hours notice we cannot guarantee a credit will be issued.

Can I use an ‘Active Kids Voucher’?

Yes! We encourage clients to use their Active Kids vouchers with us. To use as payment, please email the voucher code, students full name and DOB along with the class you are wishing to book. To apply for a voucher, click here.

Please note, we do request that you double check the expiry date and keep in mind that we are unable to provide refunds or credits for classes that are cancelled by a student or coach. This is a policy outside of our control as it is part of the terms and conditions when using the voucher.

What’s Pickleball?

We like to describe Pickleball as a mix of Tennis & Table Tennis. It is played with a paddle and hard plastic perforated ball. The courts are smaller than a tennis court (6.1m x 13m) and use a modified net, it is played on a hard court surface, either indoors or outdoors. It can be played as singles or doubles.

More information can be found here on Pickleball Australia’s website.

What is our COVID-19 Safety Plan?

You can find our COVID guidelines here.

Our full terms & conditions can be found here.